Returns

Return Eligibility

We accept returns of items in their original condition within 30 days of purchase. Items must be unused, unwashed, and in original packaging. Custom or personalized items may not be eligible for return unless they are defective.

Return Process

To initiate a return, please contact us within 30 days of receiving your order. We will provide instructions for returning the item. Returns must be shipped back to us at your expense, unless the item was defective or incorrectly shipped.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 14 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item. We recommend using a trackable shipping service and insuring the package for its full value.

Non-Returnable Items

The following items are not eligible for return:

• Items damaged due to misuse or normal wear
• Items returned after 30 days
• Items without original packaging
• Custom or personalized items (unless defective)

Contact Information

For questions about returns or to initiate a return, please contact us:

• Email: info@ylozarinfrax.world
• Phone: +1 (519) 686-8810
• Address: 1 Communications Rd, London, ON N6J 4Z1, Canada